Statement from American Honda Regarding American Honda Finance Corp. Payment Processing
4/6/2016 7:31:00 PM
American Honda Finance Corporation (AHFC) has experienced payment processing errors affecting a number of customer accounts on hondafinancialservices.com. The company is working urgently to resolve the issue and will ensure that any excess billing for finance payments is quickly corrected.
Due to the high call volume from customers in response to this error, AHFC has been unable to speak with each customer in a timely manner. Updates have been issued through social media and hondafinancialservices.com in an effort to reassure customers.
"We recognize that payment processing is a serious issue to our customers and we have a team actively working on this issue to resolve it and take care of our customers," said Senior Vice President of AHFC David Paul. "Customers are our top priority and we apologize for the inconvenience and any concerns that have resulted. We will make this right for our customers."
About American Honda Finance Corporation
American Honda Finance Corporation (AHFC), operating as Honda Financial ServicesSM and Acura Financial Services®, helps to satisfy the financing needs of consumers of Honda and Acura products including automobiles, sport utility vehicles, minivans, motorcycles, powersports products, marine engines and power equipment. For more information visit http://www.hondafinancialservices.com or www.acurafinancialservices.com.
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